Associate
City : Quebec City
Category : Regular Full-time
Industry : Finance
Employer : National Bank
National Bank Financial - Wealth Management is the fifth largest investment dealer in Canada. We have almost 1,000 investment advisors in over 100 branches, helping more than 400,000 personal clients manage their assets.
Do you enjoy providing excellent customer service and working independently?
Assistants are the righthand men and women to our Investment Advisors and assist them in their day-to-day tasks. Join our dynamic and friendly team and play a key role in the success of National Bank Financial.
Reporting to the Regional Manager, you will work in an environment that promotes respect and leadership.
- Support Investment Advisors in providing superior customer service and be available to meet client requests
- Ensure effective communication between all parties (clients, advisors, internal and external agents)
- The candidate needs to be able to identify all risks inherent to the Wealth Management sector's activities
- Provide superior customer service in person, on the phone and by email
- Analyze client accounts and participate in activities to support Investment Advisors in their business development by creating prospecting lists
- Carry out deposit, withdrawal, transfer and currency conversion instructions for all investment accounts
- Open and update client files
- Closely monitor day-to-day transactions
- Generate portfolio management reports using the Croesus system
- Manage advisors' agendas, schedule appointments and prepare for client meetings
- Provide clients with tax slip information
- Help clients use digital banking services
- Implement efficient procedures for the administration of client files
- Carry out all other related tasks
- Completed College diploma in a related field
- One year of relevant experience (Operations or Non-Licensed Assistant) or 1 to 3 years of experience as an Administrative Assistant in Customer Service
- Good knowledge of the Office Suite
- Excellent ability to offer exceptional customer service
- Organizational and priority management skills
- Ability to work in a team
- Ability to work under pressure
- Autonomy, initiative and thoroughness
- Bilingualism (spoken and written) French and English
At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.
The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.
Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.
National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.
Come and see how: https://jobs.nbc.ca/diversity
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