City : Montreal, Quebec

Category : Customer Experience

Industry : Telecommunications

Employer : Bell

Req Id: 359618 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Name and Description of Hiring Department:

The Control Center team has a central role in delivering repair and installation services for our business and residential customers. Within our various dynamic groups, a stimulating and rewarding atmosphere allows us to surpass the quality of our customer service day after day.

Job Duties / Accountabilities:

At all times, ensure excellence in customer experience, adherence to existing procedures by maintaining harmonious team-based collaborations between the various operational groups of the field forces.

• Provide constant follow-up for our customers
• Ensure that specific tasks are assigned to technicians with the required skills
• Prioritize orders and evaluate the time required to complete them
• Support technicians and follow up on customer appointments
• Follow up on technician compliance with work procedures
• Refer special cases to the right people
• Analyze tasks/appointments coded by technicians
• Compliance with existing procedures
• Verbal and written communications with various internal and external stakeholders

Essential Qualifications / Competencies:

• Customer orientation
• French: Proficiency in the language with no significant restrictions (555)
• English: Sufficient skills for routine communications required by the job (333)
• Ability to handle multiple situations simultaneously
• Ability to work under pressure and adapt quickly to many changes
• Autonomy and quick decision making
• Strong team player
• Good communication skills (interpersonal relations)
• Diplomacy and tact
• High school diploma

Preferred Qualifications / Competencies:

• Comfortable with technology
• Good knowledge of the Office suite (Word, Outlook, Excel)
• Strong analytical skills
• College or university degree

Working Conditions:

• Telecommuting profile with occasional attendance
• Work five days a week, Monday through Friday between 6:00 a.m. and 9:00 p.m. and Saturday and Sunday from 6:00 a.m. to 7:00 p.m.
• Must be available 7 days a week

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Union 
Job Status: Summer Student 
Job Location: Canada : Quebec : Montreal 
Flexible work profile: Remote
Application Deadline: 04/03/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.