City : Toronto

Category : Customer Care

Industry : Real Estate

Employer : Tridel

We are looking for a Customer Care Representative (the “ CC Representative”) to join our team. The CC Representative will be responsible for all front-line interaction with our growing customer base providing information on services for Tridel and the Tridel Group of Companies. This role will also provide administrative assistance for the Brand Experience and Customer Care team, which will include coordinating meetings and events, preparing reports and presentations.

About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction and corporate stewardship.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

The main responsibilities of our CC Representative will include:

• Verbal and written responses to all incoming contact through the C3 Centre;
• Advocacy of customer concerns, tracking and escalating issues as required;
• Screening and routing calls and customer issues based on the scope of each concern;
• Evening and weekend monitoring of emails to ensure our 24-hour response commitment to Customers is met;
• Managing homeowner requests by ensuring appropriate service-oriented verbal, written, and electronic communications with detailed follow-up to customers, trades, and internal departments;
• Tracking and participation in response to all legal correspondence sent to the Customer Care department;
• Processing acceleration and extension requests; and
• Liaise with after hours call centre to coordinate service coverage.

About Our Next CC Representative

Our CC Representative is an individual who has outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns. They thrive in a fast-paced, multi-tasked environment, are out-going, and have strong oral and written communication abilities.

• Strong knowledge of the construction process (high-rise experience) is an asset.
• Post-secondary education specific to the role is preferred but not mandatory.
• Strong organizational, administrative, and quality management skills.
• Comfort with adapting to a wide range of computer & mobile technologies.

Interested? Please provide us with your resume indicating why this is the perfect role for you. 

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities, and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities