City : North York
Category : Full-time
Industry : Finance
Employer : Sun Life Financial
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Enterprise Network Services provides an essential set of network and communication services to the Sun Life global community in support of business operations worldwide. The Network team is accountable for the operation of all network and connectivity services which facilitate the Sun Life community to digitally interconnect a wide variety of devices; enabling data, voice and video communications with each other and with our customers, suppliers, Advisors and partners.
As a Network Operations Manager, reporting to the Director Network Operations, Enterprise Services your advanced technical problem solving skills are required in order to mentor technicians and sharpen their own problem solving skills. Expected problem solving capabilities include attributes such as:
Typical problems solved at this level would include problems escalated from the technicians for failed end user hardware, local user software errors, single user virus incident remediation.
Accountabilities:
As a Technical Network Operations Manager you will lead a team of 10 to 12 global network operations technical analysts, ensuring that Project Management, Incident Management, Problem Management and Network Operations functions are focused and effective. Working under the direction of the Director of Network Operations the Manager will have the following accountabilities.
Project Tracking:
Incident Management:
Problem Management:
Network Operations:
Competencies & Technical Skills:
General:
What’s in it for you?
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):
Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st. Employees in these roles may participate in Sun Life’s Rapid Screening Program as an alternative until April 30th.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
74,900/74 900 - 125,900/125 900Job Category:
IT - Technology ServicesPosting End Date:
30/03/2022Subscribe to our newsletter & stay updated