City : Toronto, ON, CA, M5H1H1
Category : Business and Financial Operations
Industry : Finance
Employer : Scotiabank
Requisition ID: 145495
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose - Acts as the primary communications conduit between Scotia iTRADE and key stakeholders, ensuring that internal teams and partners are well connected to all key strategic initiatives, projects, and programs underway.
- Responsible for defining and building a scalable communications framework to ensure timely and effective messaging that supports executive, partner and client needs.
- Ensures the seamless delivery & execution of Scotia iTRADE initiatives in support of business strategies, plans and objectives in compliance with governing regulations, internal policies and procedures.
- Responsible for managing and executing initiatives designed to; improve client and internal business communication, provide strategic updates and deliver projects using a change management framework to identify and mitigate internal and external change management impacts.
Accountabilities Communications Management: - Manage and execute communication requirements and key messages to increase understanding of Scotia iTRADE strategy and business priorities with internal team, partners and stakeholders
- Coordinate and implement communications plans for Scotia iTRADE initiatives, projects, and programs with internal and external clients
- Manage a centralized communications calendar across Scotia iTRADE to ensure the appropriate cadence and coordination of messages
- Manage the day to day process for the communications framework within Scotia iTRADE to ensure effective integration across programs and initiatives where required
Change Management: - Manage and execute on the department’s strategic change management plan using a variety of support tools and templates, to manage the development and execution of the change management deliverables.
- Support the cultural shift required to align with the business strategy and to drive client acquisition and Scotia iTRADE awareness and education.
- Provide day-to-day management of change management plans, including working with Wealth Business Line, Scotia iTRADE, Marketing, Analytics, and technology teams to deliver effective materials to partners
- Prepares/ensures completion of monthly executive dashboard updates for all assigned projects
Executive Support: - Supports Scotia iTRADE business updates, dashboards, executive decks, employee engagement initiatives, ScotiaPulse action planning and business strategy planning for KPIs and targets.
- Supports and plans full department events (e.g., Town Halls) focused on strategy and project communications and the organization of strategic offsites/conferences for leadership.
Relationship Management - Ensure inter-workstream (cross-functional) dependencies and considerations are identified and appropriately managed or planned for; establishes project milestones
- Own integrated project plan, status reporting, and issue and risk management for the integrated project (identify, document, support/develop resolutions and mitigations), and appropriately communicate to program leadership within the documented governance structure, reporting process and escalation protocol
- Chair Project Status meetings; support Work Stream meetings as required; schedule meetings as necessary
Message Development - Develop a single “voice” for Scotia iTRADE to ensure consistency of message, including tone, terminology, format, and overall style
- Utilize key messages, impact assessments, and benefits to develop communications materials internal and external stakeholders and clients, taking a proactive, timely, and customer-centric approach
- Coordinate review and approval across key stakeholders including work back schedules and publication timelines to ensure timely execution; Provide strong editorial support for conte
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Education / Experience / Other Information (include only those that are specific to the role)
- A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large-scale organizational change efforts
- Change management certification or designation desired
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
