Ville : Toronto

Catégorie : Customer Care

Industrie : Real Estate

Employeur : Tridel

We are looking for a Customer Care HOO Representative (the “ CC Representative”) to join our team. The CC Representative is responsible for carrying out the needs of purchasers throughout the different phases of their new home buying experience.

About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction and corporate stewardship.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

Working closely with various departments in fulfilling the common goal of creating customers for life, the main responsibilities of our CC Representative will be to:

• prepare and assemble home care handbooks and documentation including TARION forms; 
• assist with office set up and entering, tracking, and booking appointments;
• conduct quality control inspections prior to HOO appointment;
• provide a complete and comprehensive orientation of suites' mechanical functions;
• perform post-occupancy calls and inventory suite inspections; and
• oversee maintenance and warranty reviews.

About Our Next CC Representative

Our CC Representative is an individual who has outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concernes. They thrive in a fast-paced, multi-tasked environment, are out-going, and have strong oral and written communication abilities.

• Strong knowledge of the construction process (high-rise experience) is an asset.
• Post-secondary education specific to the role is preferred but not mandatory.
• Strong organizational, administrative, and quality management skills.
• Comfort with adapting to a wide range of computer & mobile technologies.

Interested? Please provide us with your resume indicating why this is the perfect role for you. 

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities, and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities