Ville : Toronto

Catégorie : Full-time

Industrie : Finance

Employeur : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a change champion? A visionary leader, who is relationship oriented, emotionally intelligent, experienced in disability management, and able to energize and engage your leaders to deliver on business objectives? Do you see the big picture along with the critical detail and understand how to influence behaviour to drive better results? If so, consider applying your skills and experience to the senior leadership position of Director, Group Disability Sponsored Markets at Sun Life, where our purpose is to help clients achieve lifetime financial security and live healthier lives.  

You would lead our Sponsored Markets Disability Claims team to deliver superior business results, supporting our Association & Affinity and Creditor clients.   In return, we will actively support you by offering a healthy and dynamic workplace along with challenging and rewarding work!

The Association and Affinity claims team is responsible for the adjudication and management of disability claims.  The Creditor team is accountable for disability claims including mortgage disability, line of credit, critical illness and job loss claims for both large and small financial institutions.

As Director, Group Disability Sponsored Markets you are accountable for the overall direction, employee engagement, change leadership, business and team performance, quality of work, staffing, continuous improvement, and management of all aspects of the team.  This role is part of the broader Central Region Disability Leadership team.  As such, you will contribute to the overall leadership of the Central region for Group Disability, in partnership with our Group Benefits Business Development colleagues.

Reporting to the AVP, Group Disability, Central Region, this role requires a strong subject-matter expert in group insurance and in disability management with an outcome focused orientation, as well as considerable change, business and people leadership acumen.  

What will you do?

• Lead the Sponsored Markets A&A and Creditor claims teams with contribution to the development and realization of strategic objectives for Sponsored Markets / Group Benefits.

• Embrace and lead change. Innovate.

• Engage employees to clearly understand goals in alignment with Group Benefits / Sponsored Markets objectives and motivate the team through your two leaders to drive for and achieve positive results.

• Maintain a positive, psychologically healthy and safe work environment that supports retention of highly engaged employees.

• Cultivate positive relationships with Business Development to deliver an exceptional client experience; grow your block of business by effectively managing existing client relationships to retain existing clients, and participate in finalist presentations and other business development activities to attract new business.

• Build strong relationships with clients and find innovative solutions to improve our service offering, increase Voice of the Client results, and resolve escalations effectively.

• Own risks associated within scope of responsibility and develop, implement, maintain and monitor sufficient internal controls.

• Oversee completion of all Sun Life risk and compliance requirements related to Sponsored Markets within Group Disability (e.g. Internal and External Audits relating to processes, Business Continuity risk management, etc.). 

What do you need to succeed?

• Minimum of 5 years senior leadership experience, leading operational teams and leading and developing leaders

• Solid understanding of the Disability Management profession; with direct experience leading Disability Claims teams

• Demonstrated knowledge with experience in the Group Benefits business, ideally with experience in Critical Illness and Creditor products, in addition to Disability

• Oriented to drive for results and achieve goals

• Excellent communication, influencing, negotiation skills and proven change leadership experience

• Group facilitation skills, with the ability to easily engage employees and clients

• Ability to analyze and synthesize complex issues for problem resolution, leveraging data

• Effective team player within leadership team structure

• Proven experience in developing and maintaining strong client relationships

• Skilled in Microsoft Office suite of products (PowerPoint, Excel, Word)

• Aspiration and ability for increasing senior leadership roles combined with emotional intelligence and a habit of making a positive difference in the lives of those around you.

Education and Experience:  

• University degree in Occupational Health, Disability Management, Business Administration, Health Administration or relevant discipline

• Minimum of 5 years of senior leadership experience

What’s in it for you?

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• Wellness programs that support the three pillars of your health – mental, physical and financial

• Working together, sharing common values and encouraging growth & achievement

• A friendly, collaborative and inclusive culture

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities.  In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.

• Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st. Employees in these roles may participate in Sun Life’s Rapid Screening Program as an alternative until April 30th.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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