Ville : British Columbia

Catégorie : Other

Industrie : Real estate and rental and leasing

Employeur : BC Housing

POSITION SUMMARY

The Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, and accounts payable invoices. He/She/They performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, maintains various databases and current tenant files, and provides general operational support.
Positions are located in different work centres. The full range of duties may not be performed at all times, as incumbents will be assigned in accordance with operational requirements. However, incumbents can expect to rotate through all functions and are required to be knowledgeable of all duties.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution.
• Minimum two years varied clerical experience in related office administration, including contact with diverse members of the public.
• Or an equivalent combination of education, training and experience suitable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of the rules, practices and procedures of office and program administration.
• Sound practical knowledge of Windows based programs including Word and Excel.
• Basic knowledge of accounting.
• Good verbal and written communications skills.
• Excellent interpersonal skills, with good conflict resolution skills.
• Ability to interpret and understand financial documents received from tenants.
• Ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with a variety of clients, including those of diverse cultural, educational and socio-economic backgrounds and those with difficult behavioural issues.
• Ability to prioritize, multi-task and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines.
• Ability to type minimum 50 wpm.
• Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment.
• Ability to assess and respond quickly and effectively to an incident and/or crisis.