Ville : Burnaby

Catégorie : Sales/Sales Management

Industrie : Insurance

Employeur : Pacific Blue Cross

Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.

Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.

If you are committed to improving the health and well-being of British Columbians, we are currently recruiting for 2 temporary "up to 12 month" Service Representatives to join our Group Business team! The role will be working from home and from our head office in Burnaby, BC.

Responsibilities:

Customer, Client and Member Service: Existing Clients

• Provides continuing after-sales support to brokers, consultants, employers, plan administrators and clients
• Builds customer relationships and contributes to continuing client satisfaction by meeting regularly with client representatives and ensuring accounts are operating in accordance with client expectations

Customer, Client and Member Service: Prospective and New Clients

• Provides support in the acquisition of new groups and benefit enhancement of existing groups by compiling information on new benefit group participation, eligibility, underwriting criteria, claims adjudication system enhancements or changes, and other factors affecting new or enhanced account operation
• Supports Account Executives by participating in and/or attending finalist presentations for new accounts and existing clients, and ensures presentation and documentation are accurate and in accordance with PBC’s marketing standards

General Team and Department Support

• Represents PBC at trade shows and conventions by staffing booths, providing information to prospective and existing clients on all aspects of group, Individual Plan and travel benefit plans
• Maintains up to date knowledge of group insurance practices, policies and procedures, system requirements and other information related to the provision of client servicing through continuous learning initiatives

Qualifications:

• 3 years of previous related experience in group benefits insurance
• Completion of the CEBS Group Benefit Associate designation (108 hours or equivalent)
  • Candidates who have not completed 1 of the 3 courses required for the GBA designation will be required to pass a LOMA 280 equivalency test in lieu and to actively enroll in 1 of the course for the GBA designation within a period of 3 months from starting the position
• Demonstrated proficiency with Basic Word, Intermediate Excel and Basic PowerPoint

Desired Qualities:

• Passionate and knowledgeable about Group Benefits and ability to talk to customers about insurance in a way that makes sense
• Excited about business development and has a knack for promoting products and services
• Stellar written and verbal communication and presentation skills
• Excellent analytical, problem-solving, active-listening and decision-making skills
• Strong interpersonal and negotiation skills
• Committed to customer satisfaction with a focus on continuous improvement
• Deep desire to make a significant positive contribution in the lives of our clients

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. PBC is an equal opportunity employer and welcomes applications from all qualified candidates. To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca.