Ville : Ottawa

Catégorie : Regular Full Time

Industrie : Education

Employeur : Université d’Ottawa

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong! 

About the sector:
The Student Affairs sector of the University of Ottawa will open a new Student Health and Wellness Centre in May 2022. The center will provide access to a multidisciplinary team of health professionals including physicians, nurses, psychotherapists, psychiatrists, and a psychologist working together in a shared care model.  The Centre will provide timely access to health care and services focused on mental health, prevention and health promotion catering to the University of Ottawa's student population. This initiative will provide many opportunities for professionals to work in this dynamic new environment.

Position purpose:

Reporting to the Clinical Manager:

The Health and Wellness Officer (HWO) plays a critical role in the Student Health and Wellness Centre (the Centre) by providing front-line customer service to students and visitors of the Centre while ensuring the smooth running of services like reception, registration, management of appointments, billing, communications, and student accounts. Additionally, HWOs are expected to handle sensitive information confidentially and with professionalism and tact.

In this role, your responsibilities will include:

• Welcome and register students in accordance with established guidelines, policies and procedures while ensuring professional ethics.
• Schedule, confirm, and cancel appointments. Provide students with information and referrals to services available in the community when required.
• Assist students with initial paperwork including completing demographic and personal information questionnaires and updating the student file in the Electronic Medical Record (EMR).
• Prepare reports, invoices, financial statements, letters, case histories and medical records.
• Receive/Send requests for consultations and investigations from health care providers, maintains up to date pending test reports and monitors pending tests and referrals
• Collect payments from students by methods of payment accepted by the Centre, issue receipts and make deposits in accordance with established policies and procedures and verify insurance coverage and assist with the billing and processing claims
• Complete referrals made by health care providers to specialist outside of the Student Health and Wellness Centre.
• Coordinate and process all incoming and outgoing communication regarding to referrals, scheduling of appointments and follow-up as required, test results and other confidential documentation
• Perform clerical and administrative functions

What you will bring:

• Post-secondary training in medical administration / secretariat or an equivalent combination of education and work experience.
• At least two (2) years of demonstrated experience in a similar role.
• Experience with an Electronic Medical Record system (EMR) (i.e. Telus, PS Suite, OSCAR, Purkinje)
• Experience in a medical clinic or in the health field (asset).
• Experience in frontline customer service.
• Strong interpersonal and communication skills.
• Experience working in an environment requiring the exchange and protection of highly confidential information.
• Discretion.
• Reliability and good judgment.
• Excellent organizational skills.
• Ability to produce high quality work under pressure while meeting tight deadlines.
• Knowledge of computer systems and software, including financial systems, spreadsheets, databases, internet and email.
• Excellent problem-solving skills.
• Demonstrated ability to work both effectively as a member of a team and independently.
• Excellent time management and prioritizing.
• Ability to handle difficult situations with professionalism.
• Elevated work ethic.
• Bilingualism (oral and written expression).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.