Ville : Brampton, ON, CA

Catégorie : Information Technology

Industrie : Telecommunications

Employeur : Rogers

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Rogers is seeking a Network Operations Specialist to join the team responsible for 24/7 support of the Rogers Enterprise Network.  Reporting to the Manager of REN Operations and operating in a hybrid model, you will be responsible for identifying, reporting, troubleshooting and remediating issues on the Rogers Enterprise Network. In addition you will be accountable for execution of changes in support of fixes and the deployment of projects, working collaboratively with other teams throughout.

What you will be doing:

• Provide Second level support to the Rogers Network Operations Center (NOC)
• Monitor department incident queue and resolve issues per established timelines and incident severity
• Document and close incident tickets once confirmed to be resolved
• Confirm all change tickets assigned are approved for implementation and aligns with departments implementation schedule
• Participate in RCA and Problem Management forums to identify root cause in collaboration with other teams
• Adhere to problem management timelines for updating and closing problem tickets and assigned action items
• Support Cloud Connectivity to Azure, AWS, Oracle as well as Akamai CDN, Edge DNS, and cloud GTM
• Assess impact and review/approve requests for third party maintenance notifications
• Initiate change requests in support of 3rd party maintenance activities
• Partner with Incident Management and other teams to understand and resolve service impacts expeditiously
• Seek any assistance (Vendor, Engineering etc.) as needed to reduce MTTR
• Timely submission of department turnover reports (Change and Incident/On-call)
• Maintain currency of the Vendor/Partner escalation documentation on SharePoint
• Execute change activities as scheduled in the change calendar
• Adhere to instructions in the MOP provided by the implementation team
• Validate and confirm that all pre-production deployment steps have been completed prior to operational readiness acceptance of new network deployments
• Participate in disaster recovery planning, test execution and support
• Work in and continuously develop/refine network monitoring and performance tools (SevOne, HPNA, NNMi)
• Perform other support and administrative duties as assigned by management
• Drive continuous improvement of our tools, processes and engagement model

What you have:

• Post secondary education in technology/engineering, and equivalent work experience in a network Support role - minimum 5years
• Automaton and coding skills to support Ops Transformation objectives are required.
• Advanced Technical/Troubleshooting Skills in the following disciplines:
  • Routing (BGP, EIGRP, OSPF)
  • Switching (VLANS, VXLAN, Trunking, port aggregation, STP)
  • Load Balancing (F5, A10)
  • MPLS and BGP-MPLS
  • Security (ASA, Checkpoint, FortiGate, SRX)
  • IP Services (DNS, DHCP, TCP/IP, NTP & FTP)
  • Management services and tools (SevOne, HPNA, TACACS, NNMi)
  • Software tools (Protocol Analyzers - Wireshark)
  • Productivity tools - Microsoft (Word, Excel, Visio, Project)
  • Wireless networking (Cisco, Meraki)
  • Processes (ITIL)
  • Platforms (Cisco, Juniper, FortiNet, Checkpoint, F5, A10, Infoblox, Netscout)

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 264481
 
Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology