Ville : Toronto

Catégorie : Other

Industrie : Professional Services

Employeur : BGIS

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Strategic Information Manager is responsible providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, identifying and developing value creation opportunities for the client.

KEY DUTIES & RESPONSIBILITIES

Governance

• Participates in client meetings to discuss client requirements.  Develops and recommends solutions for client requirements.  Facilitates the execution of client requirements with the account or product line team and the client
• Audits account and product line team’s work execution to ensure compliance with factors including but not limited to internal processes and service delivery obligations
• Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account
• Identifies solutions to implement changes in internal processes and technologies for the assigned account.  Collaborates with the account and product line team to implement changes

Service Level Performance Measurement

• Collaborates with the client and account or product line leaders to identify and establish performance metrics, baseline levels and improvement targets
• Implements and communicates performance metrics, expectations and requirements to account and product line team
• Compiles, monitors, measures, analyzes and reports performance results
• Conducts root cause analysis and identifies business issues contributing to performance gaps
• Recommends solutions to remediate performance gaps and resolve business issues
• Collaborates with account and product line leaders  to develop action plans to remediate performance gaps for and resolving business issues
• Monitors action plan for progress

Management of Account Level Change Process

• Provides business support  for account level changes to meet client requirements by identifying impact and process changes
• Conducts analysis including but not limited to process analysis and service delivery impact
• Collaborates with relevant stakeholders to amend masters services agreement

Value Analysis

• Conducts value analysis, identifies, develops and recommends value creation and efficiency opportunities based on findings as well as understanding of clients’ business strategy and needs
• Creates and submits business cases for account and product line leader approval
• Participates in client meetings with the account and product line leader to obtain approval of recommendation
• Develops roadmaps to achieve client requirements for greater value creation.  Develops and recommends options to support the implementation of roadmaps

Process Improvement & Strategic Initiatives

• Supports process improvement efforts.  Conducts business process audits and analysis to determine process effectiveness and to identify areas for improvement. Participates in the review, development and refinement of business processes.  Leads the implementation, facilitates the adoption of processes and monitors for compliance for the assigned account
• Supports strategic initiatives by conducting value analysis, recommending solutions and developing plans to achieve desired results.  Monitors the execution of strategic initiative plans to ensure proper execution and achievement of desired outcomes
• Supports innovation initiatives through activities including but not limited to maintaining current awareness of industry trends and practices, conducting analysis, utilizing out-of-box thinking to develop and recommend innovative solutions
• Participates in Strategic Information Management Council to share best practices.  Leverages and implements best practices within assigned account

Reporting and Analysis

• Executes and delivers client reporting and analytical requirements as well as reporting and analysis for quarterly business reviews
• Other duties as assigned

Knowledge & Skills

• University graduation in business administration
• More than five years of strategic analysis, business analysis or continuous improvement work experience
• Exceptional business acumen
• Expert level business and strategic analytical abilities
• Creative, innovative, out-of-the-box thinker
• Exceptional problem solving and solution identification and development abilities
• Exceptional organizational, multi-tasking abilities
• Expert level ability to influence and persuade without authority
• Expert ability to establish strong partnerships with the client representatives at the senior management to executive management level
• Exceptional client service orientation
• Exceptional interpersonal skills
• Exceptional verbal and written communication skills
• Exceptional collaborative skills

Licenses and/or Professional Accreditation

• None required

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!