Ville : Surrey, BC

Catégorie : 3330-IT Technology Services

Industrie : Education

Employeur : Kwantlen Polytechnic University - KPU

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW:  SYSTEMS SUPPORT TECHNOLOGIST

To provide computer support services to students and employee users of Kwantlen Polytechnic University systems.

EDUCATION AND EXPERIENCE

• Completion of a Computer Systems Technology diploma or degree.
• 3 years experience in providing on-site computer desktop and peripheral support including laptops and PDAs.
• Minimum of 1 year experience in identifying, analyzing, diagnosing and resolving complex problems over the phone.
• Minimum of 1 year experience in using a service management system.
• Minimum of 1 year experience working on a computer support service desk.

QUALIFICATIONS

• Proven ability to work in a customer focused, ever improving computer support service center.
• Proven superior customer service skills.
• Working knowledge of Novell and Unix network operating systems.
• Thorough knowledge of Microsoft Windows operating systems.
• Thorough knowledge of standard desktop applications (including word processing, spreadsheet, communications, databases).
• Proven ability to quickly grasp new concepts and learn new systems.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Proven ability to deal effectively with others and to handle unusual or unexpected situations.
• Proven ability to work under minimal supervision, under own initiative and as an effective team member.
• Proven ability to independently organize work to achieve predetermined goals and meet deadlines.
   

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Note to Applicants
The University welcomes and encourages applications from women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. If you require an accommodation through our hiring process, please include your request in the application email.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
 
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.